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Business Operations Analyst
2 months ago
Role Summary:
The Business Analyst will be responsible for providing day-to-day system support, including analysis and testing of JIRA requests, troubleshooting system issues, and supporting small system changes. The successful candidate will partner with IT to ensure that business needs are accurately represented, and that business users/sponsor's expectations are met.
Main Accountabilities:
- Liaise with IT for support on system issues, and production support requests, and system changes
- Testing of system changes
- Documentation of system changes
- Troubleshoot system issues
- Investigate complex issues and engage IT partners as required
- Triage and makes decisions on the suitability of solution(s) to meet business needs
- Create/review/execute test plans and test cases, to ensure all implemented changes meet the business needs
- Performing production validation of system maintenance system upgrades, usually on weekends or after regular business hours
Competencies:
- Strong research, analytical and problem solving abilities
- Excellent interpersonal and negotiating skills
- Strong communication skills both written and verbal
- Solid Organizational and time management skills
- Able to manage multiple competing demands, with the ability to prioritize
- Aptitude and willingness to learn
- Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Assets:
- University or college diploma in business (major) and computer science (minor) or equivalent work experience
- Knowledge of various business systems used by Group Operations area
- Strong working knowledge of JIRA, MS Word, Excel, PowerPoint, Visio, OneNote, SharePoint
- Knowledge of Group Insurance concepts and business environment
- Experience with technology and the ability to self-learn applications
