Master Data Administrator

4 weeks ago

Markham, Ontario, Canada Citron Hygiene Full time
About Citron Hygiene

Citron Hygiene is a people-first organization that specializes in hygiene, sanitation, and disinfection services for commercial establishments and property managers. Our strength comes from our teams of professionally-trained and Citron Certified Technicians.

Job Description

We are seeking a detail-oriented and determined Master Data Administrator who can set up, cleanse, and maintain our account and order data. If you are detail-oriented and have a strong ability to think critically and solve problems, look no further.

Duties and Responsibilities:
  • Setup and maintenance of operational service data for the implementation of Field Service.
  • Review and setup of new accounts and contracts.
  • Maintain customer records to ensure details are accurate and up to date.
  • Process account ownership changes, address changes, and cancellations.
  • Provide exceptional customer service to customers and internal team members.
  • Use of Microsoft Excel to prepare and execute mass data uploads into our CRM and ERP.
  • Collaborate with the Customer Service teams and Account Managers to ensure the timely resolution of customer inquiries.
Requirements:
  • Minimum of 1 year experience in a role primarily focused on data entry and maintenance.
  • Minimum of 2 years experience in a Customer Service role directly interacting with customers.
  • Minimum of 2 years working in a fast-paced environment managing multiple priorities with conflicting deadlines.
  • Proficient with Microsoft suite package, including advanced knowledge of Microsoft Excel.
  • Experience with SAGE and NetSuite accounting software would be considered an asset.
  • Experience with Salesforce would be considered an asset.
  • Experience working on IT projects would be considered an asset.
What's in it for you:
  • Benefits including health, dental, vision, and life insurance.
  • Continuous learning and development: Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
  • Fun, supportive, and collaborative team.
  • Excellent career advancement and learning opportunities within a rapidly growing and stable company.

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