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Digital Transformation Specialist
2 months ago
Foundation Building Materials (FBM) is a leading North American distributor of building materials, dedicated to driving digital transformation and innovation in the industry. We are seeking a driven Digital Specialist to help us achieve our mission.
Key Responsibilities:- Drive sales through MyFBM CAN by enabling FBM Canada's Sales Team to confidently promote MyFBM, helping to promote MyFBM to customers, and onboarding FBM customers into MyFBM.
- Create training presentations, documents, and/or videos on and related to MyFBM, leading in-branch and on-jobsite demos/onboardings, and monitoring and reporting on regional sales and adoption trends.
- Act as the primary Point of Contact between the MyFBM team and the branches, ensuring new website features/updates are communicated to stakeholders and they are effectively trained on such updates.
- Assist with digital merchandising and digital product enhancements, conduct voice of customers surveys, and compile feedback to inform the digital product team for new enhancements, improvements, and future roadmap.
- Bachelor's degree in marketing, digital media, communication, or related field.
- Strong customer service skills, high level of verbal and written communication skills, and team player who is comfortable engaging and collaborating with employees, customers, and leadership teams.
- Ability to travel up to 50%, technology adopter, change agent mentality, creative thinker, problem solver, self-starter, sales knowledge, understanding of customer habits, fluency in branch operations, experience using a Customer Relationship Management system, and experience using an Enterprise Resource Planning software.
Vice President of eCommerce
FBM promotes an equal employment opportunity workplace with respect to all categories protected under applicable State and Federal law.
