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Team Lead

2 months ago

Nanaimo, British Columbia, Canada Accoravillage Full time

Job Summary

We are seeking a highly motivated and experienced Team Lead to join our retail team at Accoravillage. As a Team Lead, you will play a key role in leading our sales team to achieve exceptional results and provide an outstanding customer experience.

Key Responsibilities

  • Lead and motivate a team of sales associates to achieve sales goals and provide exceptional customer service.
  • Assist in the operational functions of the store, including inventory management, visual merchandising, and store maintenance.
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
  • Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store.
  • Assist in conducting new associate onboarding and trainings, and coach associates on customer service fundamentals and provide positive feedback.
  • Oversee and delegate tasks to team members to best maximize efficiency of store operations.
  • Communicate individual and/or team performance feedback to store management.
  • Ensure team members receive scheduled breaks and/or meal periods.
  • Create an open and outward communication on the sales floor.
  • Ensure adherence to all company policies, procedures, and guidelines.
  • Perform opening and closing procedures, and any inventory duties as directed.

Requirements

  • 1+ years of related experience in a retail apparel environment, luxury retail experience is a plus.
  • Proven ability to successfully lead a sales team and viewed as a leader among peers.
  • Proven experience with POS management, daily banking procedures, and submitting timely reports.
  • Strong organization, problem-solving skills, and passion for upholding an exceptional customer experience.
  • Collaborate with others, yet be self-motivated.
  • Available for varied weekly shifts, including weekends, closing, and holidays.

What We Offer

  • A competitive hourly rate based on location and level of experience.
  • A dynamic and inclusive work environment that fosters growth and development.
  • The opportunity to work with a leading retail brand and contribute to its success.