Computer Hardware Technician

1 month ago

Ottawa, Ontario, Canada beBee Professionals Full time
Job Title: Tech Support Specialist

We are seeking a highly skilled Tech Support Specialist to join our team at beBee Professionals in Ottawa.

Job Summary

The successful candidate will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and resolving customer inquiries.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot hardware and software issues to resolve customer complaints
  • Develop and maintain knowledge of Windows and Mac operating systems
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track customer interactions and issues
Requirements

To be successful in this role, you will need:

  • A degree in Computer Science or a related field
  • At least two years of experience in a technical support role
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Strong customer service orientation and communication skills
What We Offer

We offer a competitive salary and benefits package, including health and dental insurance, and a 401(k) plan.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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