Senior Service Delivery Manager

7 days ago


Red Deer, Alberta, Canada Dent Wizard International Full time
About the Role:

We are seeking an experienced and results-driven Area Operations Manager to join our team at Dent Wizard International. As a key member of our leadership team, you will play a vital role in driving growth and profitability within your assigned territory. Reporting directly to a District Operations Manager, you will be responsible for managing a team of Paintless Dent Removal (PDR) technicians, providing coaching and guidance to ensure they meet their sales targets and provide exceptional customer service.

Responsibilities:
  • Manage a team of PDR technicians to ensure they meet their sales targets and provide exceptional customer service.
  • Develop and implement strategies to grow business within assigned territory.
  • Work closely with District Manager to ensure effective planning and usage of each Technician's time, in order to optimize each Technician's ability to achieve his/her earnings potential as well as to maximize overall profitability of the territory.
  • Maintain accurate records of technician performance and provide regular feedback to ensure continuous improvement.

Requirements:
  • Minimum 2 years experience in a similar role, preferably in a services-based company.
  • Proven track record of success in account management and/or sales.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Benefits:
Dent Wizard International offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.

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