Inside Sales Representative

2 weeks ago

Calgary, Alberta, Canada EMCO Corporation Full time

Job Summary

As an Inside Account Manager at EMCO Corporation, you will be responsible for building and maintaining strong relationships with customers, primarily through phone and email interactions. Your primary goal will be to provide exceptional customer service, generate sales, and meet or exceed sales and gross profit targets.

Key Responsibilities

  • Process sales orders and convert quotations into orders through customer interactions
  • Maintain relationships with key accounts and ensure their requests are met
  • Use interpersonal skills to strengthen relationships with existing customers and increase market share
  • Act as a project manager for large projects, including lead time updates and record-keeping
  • Prospect and develop new customers through outbound calling campaigns
  • Meet or exceed gross profit and sales targets
  • Assist counter sales during peak hours and drive business through face-to-face interactions
  • Investigate and resolve customer issues, such as pricing deductions and product returns
  • Expedite customer material with vendors when required
  • Follow up with customers on quotes and outstanding orders
  • Support the Outside Sales and Counter Teams with customer orders and issues

Qualifications

  • College and/or University degree
  • A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
  • Proficient in Microsoft Office software
  • Outstanding customer service and telephone skills
  • Ability to prospect new customers and increase sales with existing accounts
  • Possess a high level of attention to detail and strong organizational abilities
  • Strong written and verbal communication skills
  • Ability to identify customer requirements and provide profitable solutions

Preferred Skills

  • Previous experience with or knowledge of plumbing and building products sold at EMCO Corporation
  • Experience using Trend and Eclipse

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer great mentors, on-the-job training, and a culture that supports your growth and development. Our company prides itself on providing a stable and rewarding work environment with opportunities for career advancement and profit sharing.

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