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Financial Services Representative

2 months ago

Ottawa, Ontario, Canada National Bank of Canada Full time
About the Role

We are seeking a highly motivated and customer-focused Financial Services Representative to join our team at National Bank of Canada. As a Banking Professional, you will play a key role in providing exceptional service to our clients and helping them achieve their financial goals.

Key Responsibilities
  • Greet and Assist Clients: Provide a warm and welcoming experience for clients, answering their questions and addressing their concerns.
  • Offer Financial Solutions: Help clients navigate our banking applications and ABMs, and provide personalized advice on financial products and services.
  • Resolve Complex Situations: Listen actively to clients' needs and work to resolve complex issues in a timely and professional manner.
  • Build Lasting Relationships: Foster strong relationships with clients, understanding their financial goals and objectives, and providing tailored solutions to meet their needs.
  • Ensure Client Satisfaction: Continuously monitor and improve client satisfaction, ensuring that clients feel valued and supported throughout their banking experience.
About Our Team

Our team is dedicated to providing exceptional service to our clients and helping them achieve their financial goals. We are a dynamic and collaborative team that values innovation, teamwork, and customer focus.

What We Offer
  • Competitive Compensation: A competitive salary and benefits package that reflects your value to our organization.
  • Opportunities for Growth: A range of opportunities for professional development and advancement, including training programs and mentorship.
  • Collaborative Work Environment: A dynamic and supportive work environment that encourages collaboration, innovation, and customer focus.
Requirements
  • College Diploma or Equivalent: A college diploma or equivalent in a related field, such as business or finance.
  • Customer Service Experience: Proven experience in customer-facing roles, with a strong focus on providing exceptional service.
  • Positive Attitude and Empathy: A positive attitude and empathy for clients, with a strong ability to build rapport and trust.