Patient Experience Lead

5 days ago

Halifax, Nova Scotia, Canada Government of Nova Scotia Full time
About Us

The Government of Nova Scotia's Department of Health and Wellness is a dynamic sector that touches the lives of all Nova Scotians. We're committed to continually improving our health care system, working collaboratively with our partners, including the Nova Scotia Health Authority and the IWK Health Centre. Our focus is on improving access and service delivery through innovative approaches, such as collaborative primary health care, digital health, and capital infrastructure.

About Our Opportunity

We're seeking a highly skilled Patient Experience Lead to join our System Integration Digital Health team, reporting to the Director Digital Strategy & Governance. This position is responsible for gaining a deep understanding of the patient experience within the Nova Scotia Health System and providing insights on impactful actions to strategically improve the digital delivery of care.

Primary Accountabilities
  • Enhance patient experiences and insights as they interact with the Health System, emphasizing how their digital journey has been supported and improved.
  • Identify patient needs through data, insights, and engagement to guide our investments in digital solutions.
  • Identify areas for continuous improvement in the digital delivery of care.
  • Support the development of policy and guidelines as it relates to patients.
  • Act as a compassionate leader advocating on behalf of patients.
Qualifications and Experience

We're looking for a candidate with a bachelor's degree plus 6 years of progressive experience in a related field. An acceptable equivalent combination of training or experience may be considered.

  • Self-motivated with a positive and professional approach to management.
  • A relationship builder, problem solver, and continuous learner.
  • Deep understanding of process mapping, lean methodologies, and improvement.
  • A servant leader who is passionate about driving change on behalf of the public.
  • Highly organized, confident communicator, and advisor.
What We Offer
  • Career development opportunities, including access to career guidance, tools, resources, and ongoing training.
  • An engaging workplace culture that values employee well-being and growth.
  • Countless career paths and opportunities for advancement.
  • Department-specific flexible working schedules.

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