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Customer Service Team Leader

3 months ago

Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time
Position Overview

The Guest Service Supervisor plays a crucial role in ensuring exceptional customer experiences within our hospitality establishment. This position involves overseeing daily operations and managing a dedicated team to maintain high service standards.

Qualifications
  • Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting 3 months to less than 1 year, or equivalent experience.
Key Responsibilities
  • Develop and implement work schedules and operational procedures.
  • Perform the same tasks as the team members being supervised.
  • Compile and present operational reports.
  • Address workplace challenges, offer technical guidance, and suggest improvements to enhance productivity and service quality.
  • Assist guests with special requirements.
  • Coordinate, delegate, and assess team assignments.
  • Recruit and train personnel on job responsibilities, safety protocols, and organizational policies.
  • Ensure the functionality of computer systems, equipment, and machinery, coordinating repairs as necessary to uphold service delivery.
  • Order necessary materials and supplies.
Supervisory Responsibilities

Supervise a team of 3-4 individuals.

Work Environment
  • Detail-oriented approach is essential.
  • Ability to thrive in a fast-paced setting.
  • Willingness to stand for extended periods.
  • Capability to meet tight deadlines.
Personal Attributes
  • Strong attention to accuracy.
  • Client-focused mindset.
  • Adaptability and flexibility.
  • Highly organized.
Experience Requirements

Previous experience ranging from 1 to less than 7 months in a similar role is preferred.

Benefits
  • Comprehensive dental plan.
  • Health care coverage.
  • Vision care benefits.

Employment Duration: Permanent

Language of Work: English

Work Hours: 40 hours per week