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Retail Store Manager Contract Position

2 months ago

Oakville, Ontario, Canada The Body Shop International Limited Full time
About The Body Shop International Limited

We are a pioneering cruelty-free beauty brand, committed to generating positive economic, social, and environmental impact. Our mission is to empower people and enrich our planet through our products and activism.

Job Summary

We are seeking an inspirational leader and activist to drive our store and team to deliver retail excellence, strong sales results, and an engaging customer experience. As a Store Manager, you will be responsible for leading a successful team to meet the needs of our customers, shaping a customer-focused store experience, and driving sales and performance targets.

Key Responsibilities
  • Lead and Work with a Successful Team: Lead and work as part of a successful, engaged team to best meet the needs of our customers.
  • Shape a Customer-Focused Store Experience: Shape a customer-focused store experience by leading the team to drive customer engagement through our products, campaigns, and activism, bringing our brand to life.
  • Problem-Solve and Communicate Effectively: Problem-solve effectively and proactively as much as possible using available resources, and communicate effectively and act as a flexible and responsible role model to your team.
  • Meet Sales and Performance Targets: Meet sales and performance targets, and manage stock, monitor, and manage change.
  • Develop Customer Loyalty: Ensure development of customer loyalty to further build The Body Shop brand.
  • Use Data to Drive Sales and Performance: Confidently use the data (KPIs) we provide to make sound commercial and business decisions to successfully drive your sales and your team performance.
  • Identify and Attract High Potential Candidates: Identify and attract high potential candidates and develop current team members to succeed in their goals.
  • Stay Up-to-Date with the Beauty Market: Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
Requirements
  • Customer-Facing Experience: Experience in a customer-facing role, people leadership, and team development.
  • Meet Sales and Performance Targets: Able to meet sales and performance targets with outstanding planning and organizing skills.
  • Collaborative Skills: Ability to work collaboratively within a feedback culture.
  • Leadership and Communication Skills: Outstanding leadership and communication skills.
  • Data-Driven Decision Making: Experience using data (KPIs) to make sound business decisions.
  • Microsoft Office Suite: Comfortable with Microsoft Office Suite.
  • Flexibility: Flexibility to work across Sunday to Saturday is required.
What We Offer
  • Benefits: Benefits start within your first month.
  • Comprehensive Onboarding: Comprehensive onboarding in your new position.
  • Training Hours: Training hours for you and your team as needed.
  • Product Discounts: A 50% discount on regular product and 30% on Gifts.
  • Freebies: Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
  • Paid Volunteer Days: Paid volunteer days - so you can spend time with the causes that matter to you.
  • Community Partnerships: Ability to make connections with Community Partners to drive local activism.
  • (UN) Uniform: (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
  • Real Living Wage: Ability to offer a real living wage to your Customer Consultants.
  • Opportunities for Growth: Opportunities to grow within the Brand.
Talent Drivers

We believe in a world where all people are seen, valued, supported, represented at every level, and can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.