Marine Operations Director

1 month ago

Toronto, Ontario, Canada Hornblower Cruises and Events Full time

About the Opportunity:

The Director of Marine Operations will lead the Marine department, overseeing vessel operations, capital improvements, systems maintenance and repairs, and financial management. This role requires a seasoned Marine leader with experience in managing and leading employees, as well as a strong understanding of maritime regulations and industry best practices.

Key Responsibilities:

  • Manage and lead the Marine Operations Department
  • Oversee vessel operations, including aspects of prudent seamanship, capital improvements, systems maintenance and repairs
  • Manage the department's budget and financial resources
  • Ensure compliance with all provincial, federal and industry specific legislation and company standards
  • Develop and maintain external relationships with authorities, regulators, local stakeholders, contractors, suppliers and consultants
  • Select, purchase and specify major equipment and materials to maintain a fleet of five vessels and meet regulatory requirements
  • Maintain a relationship with Transport Canada and ensure compliance with all applicable regulations
  • Stay up-to-date with industry knowledge of best practices, new technologies and systems to improve the quality of guest experience and employee performance
  • Hold all Marine Operations crew accountable to the SMS systems of the organization
  • Review and recommend updates to the departmental policies, procedures and plans
  • Develop and maintain the company vessel security plan and safety management system

Requirements and Qualifications:

  • 10+ years of progressively responsible experience in a marine operation, preferably within the hospitality industry
  • Minimum 5 years managing and leading employees
  • Post-secondary education at an accredited maritime college or other institution preferred
  • Minimum Master 150 Gross Tonnage, Domestic Certificate
  • Minimum 5 years of boat handling experience required
  • SVMO Certificate (training provided)
  • Current Marine Advanced First Aid
  • Current (within previous 2 years) Transport Canada approved medical
  • Strong leadership, customer service, organizational and planning skills
  • Excellent interpersonal and communication skills (written, oral and listening) including conflict resolution skills
  • Possess and maintain a current Ontario driver's license and satisfactory driving record
  • Ship Security Officer Certificate an asset
  • Confined Space training an asset
  • Fall Arrest training an asset
  • Knowledge of shipboard maintenance software and Microsoft office applications an asset
  • Knowledge of foreign language is helpful
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 45 pounds (20 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (non-slip shoes, gloves, weather appropriate dress attire, sun protection)

About Us:

City Experiences is a leading provider of amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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