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Change Management Specialist
2 months ago
About Alberta Blue Cross
Alberta Blue Cross is a leading health insurance provider dedicated to delivering exceptional customer experiences and community leadership. We're committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness.
Our Culture
We believe in what we do—and place trust in our employees to deliver our vision. We value diversity, encourage our employees to maintain a healthy work-life balance, and provide opportunities for career growth.
Job Summary
We're seeking an experienced Change Management Specialist to develop, execute, and lead Organizational Change Management strategies for a portfolio of projects and initiatives. This role will work in partnership with key stakeholders to develop, manage, and execute organizational change management plans supporting transformation and underlying corporate projects and initiatives.
Key Responsibilities
- Work with senior leaders to create transformation change strategies that may contain multiple projects and initiatives and ensure messaging is aligned with our overarching organizational change strategy.
- Perform assessments measuring organizational change readiness, change impacts, and stakeholder assessments to define appropriate change actions.
- Support the development of communication and training plans to facilitate smooth transitions.
- Collaborate with project teams to integrate change management activities into project plans.
- Coordinate and support the execution of change initiatives across different departments or teams.
- Collaborate with analysts within Learning and Organizational Development to build appropriate training and resources to meet the unique needs of team members.
- Tailor communication materials and key messages to effectively engage and inform stakeholders throughout their change journey.
- Track and evaluate the progress of change initiatives, identifying areas for improvement, and implementing corrective actions.
- Define metrics and evaluation criteria to measure the success of change management efforts.
- Collect and analyze data to assess the impact of change initiatives on organizational performance.
- Generate reports and insights to communicate the outcomes and benefits of change management efforts.
- Continuously monitor and adjust change strategies based on feedback and evaluation results.
Requirements
- Relevant post-secondary degree, such as Business, Communications, Organizational Development, Adult Education, or Human Resources.
- Prosci certification or equivalent certification from an accredited institution.
- At least 5 years of related experience in Organizational Change Management.
- Acute business acumen and understanding of organizational issues and challenges.
- Ability to establish and maintain strong relationships.
- Experience in partnering with organizational leaders to identify opportunities and deliver effective approaches that generate results.
- Ability to persuasively communicate and collaborate with others at all levels within the organization and influence others to move toward a common vision, without direct authority.
- Organized with a natural inclination for planning strategy and tactics.
- Strong research and problem-solving skills with the ability to prioritize, multi-task, and find the root cause to problems.
