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Software Support Agent
2 months ago
**About the Role**
We are seeking a motivated individual to fill the position of Software Support Agent - Accounting within our Solutions PME business unit.
Are you looking for a job that allows you to balance work and personal life? Do you have knowledge in accounting but want to have direct contact with clients? Join our technical support team
**Work Location**
We offer the possibility of remote work or from one of our offices (Montréal or Québec).
**What We Offer**
- A daytime work schedule from Monday to Friday, permanent
- Group insurance paid by the employer;
- From the first year, 3 weeks of paid vacation, a 4th week after 3 years and a 5th week after 7 years of service in the company;
- 5 personal days off per year;
- A collective RRSP program
- A recognition of active life program (annual bonus);
**What You Will Bring to the Team**
- Your ability to resolve application and technical problems encountered by clients to ensure optimal use of the Gestion CMEQ product;
- Your ability to provide information on the characteristics, use and operation of products while maintaining positive relationships with clients;
- Your ability to provide training on the use and operation of products according to client needs;
- Your rigor in documenting problems encountered as well as in the follow-ups you make with the client.
**What You Need**
- A DEP, AEC or DEC in accounting or another related field of study;
- Experience in a user support position or any relevant combination of experience related to accounting;
- Customer service skills
- Bilingualism (French-English) as we have clients across Canada.
**Nice to Have**
- Knowledge of the Gestion CMEQ software.
