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Automotive Service Advisor

2 months ago

Chilliwack, Canada Total Automotive Ltd Full time
Service Advisor Job at Total Automotive Ltd.

We are seeking a highly organized and efficient Service Advisor to join our team at Total Automotive Ltd. in Chilliwack, BC.

Key Responsibilities:
  • Answer phone requests and respond to customer inquiries in a timely and professional manner.
  • Arrange vehicle inspections and diagnosis based on customer complaints and obtain second opinions when necessary.
  • Manage cash register transactions and maintain accurate records.
  • Provide exceptional customer service through chat and in-person interactions.
  • Perform various clerical tasks, including data entry and maintaining customer files.
  • Follow up with customers to ensure satisfaction and resolve any issues.
  • Assist with customer reception and provide a welcoming experience.
  • Review and validate supplier invoices to ensure accuracy.
Requirements:
  • Driver's license with a valid Passenger Car Driver's License.
  • Proficiency in software applications, including AllData and AutoServe1.
Working Conditions:
  • A comprehensive retirement plan for employees.
  • Opportunities for advancement and professional growth.
  • Annual bonus and performance-based incentives.
  • A supportive work environment with a focus on employee well-being.
  • Free parking and public transportation nearby.
  • A training room and workshop available for employee use.