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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO. As a key member of our retail banking sales and service team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.
Key Responsibilities:
- Customer Service: Provide exceptional service to customers and prospects, responding to their inquiries, and resolving their issues in a timely and professional manner.
- Needs Assessment: Identify customers' needs and provide advice and guidance on financial solutions that meet their individual needs.
- Product Knowledge: Maintain current knowledge of personal banking products, practices, and trends, and integrate this knowledge into customer conversations.
- Collaboration: Work collaboratively with colleagues and other stakeholders to deliver the desired customer experience and achieve overall business objectives.
- Problem-Solving: Identify and resolve customer issues, and escalate complex issues to senior colleagues or specialists as needed.
- Communication: Communicate effectively with customers, colleagues, and other stakeholders, both verbally and in writing.
- Adaptability: Be flexible and adaptable in a fast-paced environment, and be willing to take on new challenges and responsibilities.
Requirements:
- Education: Post-secondary degree or certification in a related field of study is desirable.
- Language: Fluency in French and English is required, as this role provides support to clients and team members inside and/or outside the province of Quebec.
- Skills: Strong interpersonal skills, including the ability to build rapport and connections with customers, and a passion for delivering a personal experience to customers.
- Knowledge: Basic knowledge of specialized sales and business banking solutions, and a willingness to learn and develop skills in this area.
What We Offer:
- Competitive Salary: A competitive salary and a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
- Opportunities for Growth: Opportunities for career growth and development, including training and coaching, and the chance to work with a diverse and dynamic team.
- Work-Life Balance: A flexible work schedule and a commitment to work-life balance, allowing you to achieve a healthy balance between your work and personal life.
