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Operations Senior Manager

3 months ago

Timmins, Ontario, Canada Canadian Red Cross Full time

Position: Senior Manager, Operations

Location: In-person

Employment Type: Permanent Full-Time

Compensation Range: $74,000 - $80,000 / year

The Canadian Red Cross (CRC) is a renowned non-profit organization dedicated to assisting individuals and communities in Canada and globally during times of crisis while fostering resilience. Recognized as one of Canada's Best Employers 2024, we are devoted to cultivating an accessible, diverse, inclusive, and barrier-free workplace.

Key Responsibilities:1. Human Resource Management
  • Facilitates all facets of Human Resource Management to achieve operational objectives effectively.
  • Provides guidance and leadership to staff, ensuring the delivery of services and exceptional customer service.
  • Incorporates volunteers into local operations and aids in the development and execution of volunteer recruitment, engagement, and retention strategies.
  • Addresses internal staff performance issues promptly through investigation and follow-up with relevant Senior Leaders or Human Resources Representatives.
2. Operational Planning
  • Supports the formulation and oversees the execution of the Geography's Operational plans, aligning with the organization's strategic goals.
  • Evaluates and interprets operational and organizational objectives and strategies.
  • Implements strategies and policies in line with CRC's priorities, considering potential risks.
  • Utilizes a comprehensive business perspective to enhance the performance and processes of the business unit.
3. Budget Management
  • Assists in the development of the operational budget and guidelines.
  • Manages operations within budget constraints and executes annual operating, marketing, and project plans.
  • Engages in negotiations with Ministry of Health officials regarding Central Agency Charges and/or MOH funding.
  • Monitors budgets, identifies variances, and proposes recommendations to enhance net revenue.
4. Relationship Development
  • Engages in relevant internal and external committees and networks, demonstrating leadership in the sector.
  • Creates service delivery partnership agreements for senior staff review.
  • Establishes and maintains relationships with referral and interfacing agencies to advocate for Red Cross and address system design and service coordination.
5. Business Development and Innovation
  • Identifies trends and links business issues and opportunities impacting long-term objectives.
  • Stays informed of legislative changes and communicates with key program leads and Senior Leadership Team as necessary.
6. Quality Assurance
  • Ensures adherence to Quality Management practices, policies, and directives.
  • Oversees the creation of quality monitoring tools, including benchmarking and process maps for each program.
  • Conducts audits to ensure compliance with policies and legislation, providing recommendations for improvements.
Qualifications:
  • Bachelor's degree or diploma in a relevant business or related field, or equivalent education and management experience.
  • A minimum of five years' experience in a Not-for-Profit program/department or a combination of relevant education and experience.
  • Proven experience leading cross-team projects and achieving successful change.
  • Experience with a national, service-based, non-profit organization is advantageous.
  • Demonstrated ability to lead and collaborate effectively with teams.
  • Understanding of CRC disaster response is beneficial.
  • Familiarity with the community health care sector is a plus.
  • Exceptional interpersonal skills to foster productive relationships at all organizational levels.
  • Proficient in computer and numerical literacy, with comfort in using databases and metrics.
  • Fluency in English is essential; fluency in French is highly desirable.
Working Conditions:
  • Work is conducted in a clean and professional environment.
  • May require non-traditional hours and on-call availability.
  • Travel between CRC offices may be necessary for meetings.
  • Eligibility to work in Canada is required.
  • Successful candidates will undergo a pre-employment screening process, including an Enhanced Police Information Check (E-PIC).