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Field Service Technician
2 months ago
Work Location Type: Onsite
As a prominent industrial supplier with operations mainly in North America, Japan, and the United Kingdom, we ensure global productivity by serving over 4.5 million clients worldwide with products delivered through innovative technology and strong customer relationships. Our commitment lies in delivering value to our clients, nurturing an engaging culture for our team members, and achieving robust financial outcomes.
Our inclusive workplace empowers you to learn, develop, and contribute to the continuity of businesses and the safety of their personnel. As a Great Place to Work-CertifiedTM organization, we seek enthusiastic individuals to join our team as we continue to lead the industry into the next century.
Position Overview:
The Onsite Service Specialist (OSS) supports the local KeepStock team in executing inventory management and ensuring exceptional customer service by aiding in the pre-implementation and implementation phases for new KeepStock setups. They assist with customer training and activities related to inventory management. The OSS must be adaptable to various customer types and environments.
Key Responsibilities (You Will):
Conduct machine repair and maintenance activities for various equipment at customer locations. Execute territory work related to planning and implementing customer inventory initiatives. Gather data (related to inventory information) at customer sites, ensuring accurate information is collected to facilitate the KeepStock implementation process. Provide coverage for Paid Time Off (PTO) for On-Site Service Representatives (OSR) and undertake route-based responsibilities and tasks as needed. Address escalated issues from OSRs, support the implementation of system projects, and provide feedback to the Supervisor regarding OSR performance.Qualifications (You Have):
High School diploma or equivalent. Minimum of 3 years' experience in customer service or warehouse settings. Experience in addressing various technical and operational challenges. Proven ability to manage multiple projects simultaneously. Experience in a fast-paced environment. Strong verbal and written communication skills. Capability to work independently. Proficiency in Microsoft Office, including Word, Excel, and PowerPoint. Background checks and drug screening may be required based on company and customer requirements for on-site work and equipment operation. Valid driver's license in the province of residence is required. May need to use a personal vehicle for transportation, with valid insurance that meets company standards.This role may necessitate visits to customer sites, where some clients may enforce alcohol and drug screening policies for on-site contractors and vendors. You may be required to comply with such screening procedures as a condition of access to these sites.
This position may also require adherence to safety protocols in accordance with applicable health and safety regulations, including the use of personal protective equipment (PPE) at certain customer locations. This may involve: a hard hat; steel-toed safety boots; and maintaining a clean-shaven or trimmed facial hair to ensure the proper fit of an N95 mask or other required PPE. Specific details regarding these requirements will be provided during the recruitment process.
This is a salaried position with a compensation range of $58,830 - $66,000, and it is eligible for bonuses.
Salary determination factors include, but are not limited to, a candidate's experience, qualifications, and geographical location.
Rewards and Benefits:
Our programs offer flexibility and choice to cater to your individual needs. Explore some of the benefits available to you with our company (may vary based on hours worked):
DEI Statement
We encourage you to apply even if your experience doesn't perfectly align with this job posting, as you may still be the right fit for this role or others. We strive to foster a culture where everyone feels comfortable being themselves, can learn and grow to reach their full potential, and is recognized and rewarded for their contributions.
Pre-employment background checks are mandatory for all external candidates. Internal candidates will undergo a background check when transitioning from a non-driving role to a driving role.
Our company is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available upon request.
