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Food Service Supervisor

2 months ago

East Angus, Quebec, Canada A&W Full time
Job Title: Food Service Supervisor

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at A&W. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service team, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities:
  • Supervise and Co-ordinate Activities: Supervise and co-ordinate the activities of staff who prepare and portion food, ensuring that food is prepared and served in a timely and efficient manner.
  • Train Staff: Train staff in job duties, sanitation, and safety procedures, ensuring that they are equipped to provide excellent customer service and maintain a clean and safe work environment.
  • Estimate Ingredients and Supplies: Estimate the ingredients and supplies required for meal preparation, ensuring that we have sufficient stock to meet customer demand.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining a high level of customer satisfaction.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner, ensuring that their needs are met and they leave the restaurant satisfied.
  • Record Keeping: Maintain records of stock, repairs, sales, and wastage, providing accurate and timely reports to management.
  • Reporting: Prepare and submit reports on a regular basis, providing management with valuable insights into restaurant operations.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a food service environment.
  • Language: English.
  • Work Setting: Fast food outlet or concession, restaurant.
  • Physical Demands: Standing for extended periods, physically demanding environment.
What We Offer:
  • Mentorship: Opportunities for mentorship, coaching, and networking.
  • Training: Awareness training to create a welcoming work environment for persons with disabilities, newcomers, and refugees.
  • Support: Support for social and labour market integration of newcomers and refugees.