IT Service Technician
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at BYTEMINDS IT SERVICES INC. as a permanent employee.
Key Responsibilities- Network Access Management: Provide secure access to computer networks for authorized personnel.
- System Performance Monitoring: Regularly report on the performance of computer systems and networks to ensure optimal functionality.
- Technical Research and Development: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
- User Training and Support: Offer advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
- Problem-Solving and Documentation: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, facilitating knowledge sharing and best practices.
- Application Redesign and Software Development: Participate in the redesign of applications and other software to improve user experience and system efficiency.
- Team Leadership and Supervision: Supervise other technical support workers in this group, providing guidance and support to ensure they meet their job requirements.
- Customer Service and Support: Provide business systems, network, and Internet support to users in response to identified difficulties, ensuring a high level of customer satisfaction.
- Work Environment and Hours: This is a permanent position with 35 hours of work per week.
- Language: English
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