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Customer Service Representative

2 months ago

Edmonton, Alberta, Canada Alta Appliance Service Full time
Job Summary

We are seeking a highly organized and detail-oriented Order Desk Agent to join our team at Alta Appliance Service. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve complaints, and provide information on our services and products.
  • Order Management: Process customer orders, arrange for billing, and maintain accurate records.
  • Staff Supervision: Supervise and train staff members to ensure they are providing excellent customer service.
  • Communication: Act as a spokesperson for our organization, communicating with customers, staff, and other stakeholders.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset, but not required.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.
Personal Suitability
  • Excellent Communication: Strong written and verbal communication skills.
  • Flexibility: Ability to adapt to changing situations and priorities.
  • Organized: Strong organizational skills to manage multiple tasks and responsibilities.
  • Quick Learner: Ability to learn and adapt quickly to new systems and processes.