Account Manager

4 weeks ago

Hamilton, Ontario, Canada Staalduinen Floral Ltd Full time
About the Position

The Account Manager is a key role within our sales team, responsible for building and maintaining strong relationships with our clients.

This is a sales representative position that requires a strong understanding of the floral industry and the ability to grow client partnerships.

Responsibilities:
  • Account Management:
    • Develop and maintain healthy relationships with clients to ensure their floral needs are met.
    • Enter orders and confirm details with clients to ensure accurate fulfillment.
    • Service and grow a client list in sales and profitability.
    • Contact clients regularly to service their floral needs and ensure order fulfillment.
    • Acquire new customers and maintain a prospect list to drive business growth.
  • Represent Staalduinen Floral Ltd. in an effective, ethical, and professional manner.
  • Develop a thorough knowledge of the company and all the products and services that it offers.
  • Adhere to all company guidelines, procedures, and policies.
  • Serve clients assigned to other Account Managers when they are away.
  • Carry out any additional duties as requested.
Requirements:
  • 2+ years of directly related experience with Inside Sales/Account Management.
  • Excellent prospecting and relationship-building skills.
  • Sales and customer service experience.
  • Wholesale Floral or Retail Florist sales experience preferred.
  • Proficient with MS Office Applications.
  • Computer skills with experience in ERP software.
  • Excellent verbal and written communication skills in English.
  • Flexible and adaptable with sound work ethics.
  • Strong organization and time management skills.
  • Capable of working independently and as part of a team.
Working Conditions:
  • High-energy, fast-paced office environment.
  • Occasional travel required to visit clients and prospects.
  • Due to the nature of the floral industry, longer hours may be required around holidays.

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