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Senior Branch Manager
2 months ago
Job Summary
Job Description
What is the Opportunity?
As a Senior Branch Manager, your strong client-focused and advice-oriented approach, combined with your flexibility and adaptability, are essential for leading and coaching your team. Together, you deliver an exceptional client experience and maximize opportunities through an emphasis on sales enablement and coaching, digital education and usage, and collaboration with RBC partners. Your ability to foster long-lasting relationships and provide professional advice allows you to contribute to the success of your clients, your business, and your community. Further, you support the ongoing development of your team through consistent routines to ensure a high level of employee capability and engagement.
Key Responsibilities
- Ensure high employee engagement through talent management, development & career planning
- Deliver results through strong sales management routines and coaching ability
- Provide professional advice and education with an ability to address complex credit and investment personal & business needs
- Collaborate with market leading professionals in financial planning, retirement planning, home equity finance specialists & business banking experts to ensure clients receive customized, expert advice.
- Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
- Model & coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
- Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
- Address local community needs through appropriate recruitment and management practices
Requirements
Must-have
- Minimum of 2-3 years' experience in a relationship management role within the financial industry (i.e. Banking Advisor, Financial Advisor)
- Experience in a coaching / leadership role, or acting as a mentor to service or sales professionals
- Mutual Funds accreditation (IFIC or CSC) and at least 2 years of licensed mutual fund sales experience within the last 3 years
- Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI or ability to write the exam within 4 months of start date
- Demonstrated success delivering / coaching to providing advice to clients resulting in strong client relationships and superior sales results
- Fluent in English and Hindi or Punjabi is a strong asset
Nice-to-have
- Strong communication and decision-making skills, with the ability to communicate and lead change
- Strong multi-tasker and self-starter who is comfortable working independently, as well as in a flexible environment
- A post-secondary diploma/degree, ideally in Commerce, Business Administration or related experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
Job Skills
Building Talent, Critical Thinking, Inspiring, Long Term PlanningAdditional Job Details
