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IT Service Desk Technician

2 months ago

Sudbury, Ontario, Canada StaffStat, Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at StaffStat, Inc. as a Help Desk Technical Agent. This is a permanent position that requires a strong technical background and excellent communication skills.

Key Responsibilities
  • Provide technical support to users experiencing difficulties with computer systems and applications.
  • Research and implement solutions to technical issues using technical manuals, user guides, and other documentation.
  • Offer advice and training to users to help them resolve technical difficulties.
  • Collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
  • Participate in the design and development of new applications and software.
  • Supervise and mentor other technical support staff in the team.
  • Provide business systems, network, and Internet support to users.
  • Perform backup and recovery operations for web servers.
  • Deliver exceptional customer service to users.
Requirements
  • 1-2 years of experience in a technical support role.
  • College or CEGEP education.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and ability to multitask.
  • Strong problem-solving skills and ability to work independently.
Benefits
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Vision care benefits.
  • Life insurance.
  • Paid time off (volunteering or personal days).
Language

English.

Work Setting

Office building.