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Heavy Equipment Service Supervisor

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Ayr, Canada Brandt Full time

We are looking for a dedicated Service Manager to oversee our after-sales support operations. The Service Manager will play a crucial role in managing the support services for our heavy-duty equipment division, focusing on diagnostics, repairs, and component replacements. This position entails supervising the service department and guiding a team of skilled technicians and service personnel.

Key Responsibilities:

  • Efficiently manage the service workflow
  • Ensure compliance with established standards and policies
  • Develop and oversee the budget for the Service Department
  • Prepare quotes for customer work orders and manage the workflow
  • Conduct inspections and diagnostics on customer equipment
  • Monitor financial performance, including service revenue and expenses
  • Ensure that all work is conducted safely and meets industry standards
  • Regularly evaluate employee performance

Essential Skills:

  • Strong communication skills with both customers and team members
  • Self-driven with a passion for learning and sharing knowledge
  • Willingness to travel to customer sites and operate heavy machinery as needed
  • Proficient in relevant desktop and web-based applications
  • Excellent problem-solving abilities and a customer-focused mindset
  • Valid driver's abstract required

Required Experience:

  • Commitment to health and safety standards
  • 5-7 years of relevant experience in service management and business operations
  • Expertise in heavy-duty equipment operations
  • Ability to effectively organize and prioritize tasks
  • Customer service-oriented with sound judgment

About Brandt:

The Brandt Group of Companies is a privately held manufacturing and distribution entity that serves various sectors, including agriculture, construction, and transportation. With a workforce exceeding 5400 employees and operations across multiple countries, Brandt provides a comprehensive benefits package and opportunities for professional growth.