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Dog Grooming Establishment Manager

2 months ago

Burnaby, British Columbia, Canada Puptown Girls Dog Lounge and Spa Full time
About Puptown Girls Dog Lounge and Spa

We are a reputable dog grooming establishment seeking a highly skilled and experienced manager to oversee our daily operations. As a key member of our team, you will be responsible for ensuring the smooth running of our facility, providing exceptional customer service, and promoting a positive work environment.

Key Responsibilities
  • Operational Management
    • Direct and control daily operations to ensure efficient and effective service delivery.
    • Evaluate daily operations to identify areas for improvement and implement changes as needed.
    • Plan and organize daily operations to meet the needs of our clients and staff.
  • Staff Management
    • Establish or implement policies and procedures for staff to ensure a high level of customer service and operational efficiency.
    • Plan and control budget and inventory to ensure the smooth running of the facility.
    • Hire, train, and supervise staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner.
  • Support for Newcomers and Refugees
    • Recruit and support newcomers and refugees who were displaced by a conflict or natural disaster.
    • Provide foreign credential recognition support to help newcomers and refugees integrate into the workforce.
    • Offer mentorship programs that pair newcomers and refugees with experienced employees.
    • Provide diversity and cross-cultural training to create a welcoming work environment for newcomers and refugees.
  • Support for Indigenous People
    • Offer mentorship, coaching, and networking opportunities for Indigenous workers.
    • Develop and maintain relationships with Indigenous communities, Indigenous-owned businesses, and organizations.
    • Provide cultural competency training and awareness training to create a welcoming work environment for Indigenous workers.
    • Facilitate access to Elders who can offer support and guidance to Indigenous workers.
  • Support for Visible Minorities
    • Apply hiring policies that discourage discrimination against members of visible minorities.
    • Offer mentorship programs that pair members of visible minorities with experienced employees.
    • Provide diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.
    Requirements
    • 2 years to less than 3 years of experience in a similar role.
    • No degree, certificate, or diploma required.
    • Permanent work term.
    • 40 hours per week.
    • English language proficiency.