Supporter Liaison Assistant

3 weeks ago

London, Ontario, Canada Brentford Football Club Full time
Job Title: Supporter Liaison Assistant

Brentford Football Club is seeking a highly organized and communicative Supporter Liaison Assistant to join our Corporate Affairs team. As a key member of our team, you will provide exceptional support to our Fan Engagement & Supporter Liaison Officer and contribute to delivering a world-class experience for our supporters.

Main Responsibilities:
  • Respond to fan-related enquiries in a timely and professional manner.
  • Be a point of contact for supporters, resolving queries, managing issues, and handling complaints.
  • Support working groups and fan group meetings to improve dialogue between the club and fans.
  • Collaborate with the Fan and Community Relations team on matchdays to ensure a welcoming environment for all fans.
  • Assist with matchday activities, including fan parking, away coach travel, and support for fans with additional needs.
  • Follow safeguarding protocols and escalate any issues to line management and the Safeguarding team as necessary.
  • Ensure high-quality, timely communication with colleagues from visiting teams for all supporter-related information.
  • Provide administrative support to members of the Fan and Community Relations team as required.
Key Skills and Qualifications:
  • Excellent organizational skills with the ability to thrive in a fast-paced environment.
  • Strong communication skills, both written and oral, with excellent attention to detail.
  • Ability to work well in a collaborative environment, contributing to a positive and supportive team dynamic.
  • Flexible approach to working hours, including evenings and weekends.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Brentford Football Club is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional supporter experiences and have the skills and qualifications to succeed in this role, we encourage you to apply.

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