Senior Database Engineer

3 days ago


Kitchener, Ontario, Canada NCR Full time
About NCR VOYIX

NCR VOYIX Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a presence in 35 countries and over 16,000 employees, we have been the global leader in consumer transaction technologies for nearly 140 years. Our cloud-based, platform-led SaaS and services capabilities transform the stores, restaurants, and digital banking experiences of our customers.

We leverage our expertise, R&D capabilities, and unique platform to help navigate, simplify, and run our customers' technology systems. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small – from the best-known brands around the world to your local favorite around the corner.

SRE Cloud Database Engineer/Designer
Position Summary

This SRE Database Engineer role is responsible for designing, deploying, and implementing multi-Cloud Database standards and strategy for NCR Digital First Banking's Cloud SaaS offerings. The position requires a strong understanding of and practical experience with cloud platforms, preferably Google Cloud Platform (with a focus on CloudSQL) or AWS, database automation in the cloud using Terraform or configuration management utilities, database design patterns including RDBMS 3NF, noSQL, and the most common open source databases (Cassandra, Elastic, Postgres). Experience in running databases and associated processes and automation is required to be successful in this role.

This position reports to the Manager, SRE Ops for Digital First Banking, and works with Software Engineering, Enterprise Architecture, Platform Architecture, and the SRE Observability Engineers to ensure collaboration across all teams is facilitated.

The ideal candidate will have a strong working knowledge of management and observability technologies, a background in ITIL processes (Incident, Problem, Change, CMDB) both in theory and in practice.

Position Responsibilities:
  • Database design, implementation, automation, administration, and performance tuning
  • Ensure a 'Cloud Ready' approach is taken to service availability, reliability, and performance
  • 24x7x365 on-call support (in a Tier 4 capacity) to manage and execute on incidents
  • Execute on Problem Management, using modern tools for forensics and validation of root cause
  • Software Development requirements and implementation in terms of automating repeatable Operations tasks (TOIL)
  • Define and manage the configuration management of database and security standards and governance
  • Enable communications to both technical and business/exec-facing audiences in the spirit of transparency
  • Data tier capacity management for the cloud environments to ensure maximum availability and performance of services
  • SRE Metrics & Monitoring Strategy (SLI, SLO, etc.)
  • Accountable for the Backup, HA, and DR implementation and exercise
  • Partner with the Engineering ARE teams and product teams
  • Responsible for SRE Ops Guidelines across all Clouds to ensure consistency in approach, execution, and reporting

This position works closely with NCR's Global – SRE team within NCR Chief Technology Office that guide the overall SRE strategy and direction for NCR.

Basic Requirements
  • BA/BS in Computer Science, MIS, or related discipline
  • 4-6 years of Database experience
  • 3+ Years experience in Public Cloud implementation
  • Exposure/experience with SRE as a discipline
  • 3+ years experience with Google and/or AWS cloud platforms and technologies (IaaS, SaaS, and PaaS)
  • 2+ years experience in software development (DevOps and database admin automation)
  • 5+ years datacenter technology, architecture, and operational experience
  • 5+ years experience supporting PCI-DSS, ISO27001, SOC2 certifications
  • Demonstrated history of innovative thinking and delivery, including disruptive innovation
  • 5+ years hands-on experience in utilizing modern database and security tools
  • Highly organized
  • Working knowledge of CI/CD pipelines
  • Excellent communication, meeting facilitation, and listening skills
  • Strong negotiation, team working, and interpersonal skills
  • Proficient with Jira, Project Management tools, ServiceNow, Observability tools (Dynatrace, AppDynamics), PowerPoint, Word, and Excel
  • Ability to travel both domestically and internationally if needed (note: should be minimal travel for this position)
Preferred Requirements
  • Hands-on experience with database managed services in cloud (like CloudSQL)
  • Working knowledge of Terraform scripting to develop 'infrastructure as code'

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR VOYIX's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR VOYIX is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR VOYIX has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR VOYIX only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR VOYIX employees, or any NCR VOYIX facility. NCR VOYIX is not responsible for any fees or charges associated with unsolicited resumes.

The Company has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical requirement, please contact Human Resources via e-mail at AODA..COM so that arrangements can be made for the appropriate accommodations to be in place.




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