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Executive Director of Operations
2 months ago
Job Title: Executive Director of Operations
Company: Concorde Group
Location: Toronto
Job Type: Full-time
Salary: Competitive
About Us: Concorde Group is a leading hospitality company that operates a chain of restaurants and entertainment venues across North America.
Job Summary: We are seeking an experienced Executive Director of Operations to join our team in Toronto. The successful candidate will be responsible for leading our restaurant operations, driving sales growth, and ensuring exceptional customer service.
Key Responsibilities:
- Lead Restaurant Operations: Oversee the day-to-day operations of our restaurant, including managing staff, inventory, and customer service.
- Drive Sales Growth: Develop and implement strategies to increase sales revenue, improve customer satisfaction, and enhance the overall dining experience.
- Manage Staff: Recruit, train, and develop a high-performing team of restaurant staff, including servers, bartenders, and kitchen staff.
- Control Costs: Manage labor costs, inventory, and other expenses to ensure profitability.
- Ensure Quality: Maintain high standards of food quality, presentation, and service.
- Develop Marketing Strategies: Collaborate with the marketing team to develop and implement marketing campaigns to attract new customers and retain existing ones.
- Monitor Financial Performance: Analyze financial reports to identify areas for improvement and make data-driven decisions.
Requirements:
- 5+ years of experience in restaurant operations or a related field.
- Proven track record of driving sales growth and improving customer satisfaction.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong analytical and problem-solving skills.
- High school diploma or equivalent required; bachelor's degree preferred.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement.
- Professional development and training.
- Collaborative and dynamic work environment.
