Front Desk Representative

2 weeks ago


Blackfalds, Canada Blackfalds Motor Inn Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Blackfalds Motor Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Front Desk Operations: Take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Accounting and Finance: Process guests' departures, calculate charges, and receive payments, as well as balance cash and complete balance sheets and cash reports.
  • Inventory and Maintenance: Maintain an inventory of vacancies, reservations, and room assignments, and follow emergency and safety procedures.
  • Clerical and Administrative: Perform clerical duties, answer telephone calls and relay messages, and assist clients/guests with special needs.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Computer and Technology Knowledge: Multi-line switchboard, word processing software, computerized bookkeeping system, central reservation system (CRS), and spreadsheet.
  • Security and Safety: Criminal record check.
  • Transportation/Travel Information: Own transportation.
  • Work Conditions and Physical Capabilities: Attention to detail, fast-paced environment, overtime required, standing for extended periods, and work under pressure.
  • Personal Suitability: Efficient interpersonal skills, flexibility, judgement, organized, reliability, and team player.
Benefits
  • On-site Housing Options: Available for eligible employees.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30 to 44 hours per week.


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