Fitness Operations Manager

4 weeks ago


London, Ontario, Canada Crunch Fitness Canada (CFC01) Full time
About Crunch Fitness Canada

We are a rapidly expanding fitness company with over 500 locations across Canada, led by a management team with over 100 years of combined experience in the fitness industry.

Our Mission

We strive to deliver an exceptional member experience within a positive environment while ensuring financial success.

Job Summary

The Personal Training Manager plays a critical role in ensuring the seamless operations of our gym, aiming to deliver an exceptional member experience while ensuring financial success.

Key Responsibilities
  • Proactively generate personal training client leads and expand the client base for the team.
  • Recruit, train, and manage the performance of a dynamic team of qualified Personal Trainers.
  • Contribute to the development and enhance the fitness expertise of all Crunch team members.
  • Achieve targets for both new client acquisition and existing client retention for the club.
  • Coach and guide direct reports on effective client engagement, prescription, acquisition, and retention strategies.
  • Conduct regular 1:1 meetings with direct reports to review performance, provide motivation, and guide towards individual and company goals.
  • Ensure accurate administration of PT services, including client programming and progress tracking.
  • Maintain meticulous reporting and data to gain insights into the department's performance.
  • Strategically allocate and direct resources based on key performance indicators (KPIs) and organizational priorities.
Requirements
  • Experience in Management (required)
  • Experience in a Personal Training, Instructor, and/or related position (required)
  • Ownership mentality
  • Growth mindset


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