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Training and Development Coordinator

3 months ago

Hamilton, Ontario, Canada Accor Hotels Full time
Position Overview

Job Schedule: Full Time

Job Type: Permanent Contract

Brand: RIXOS

Category: Talent & Culture

Location: Hurghada, Egypt

Reference: REF38631L

Region: Luxury & Lifestyle

Company Profile

At Accor, we are passionate about hospitality. As a leader in responsible hospitality, we encompass over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. Each brand offers a unique identity, allowing you to find your true self while sharing a common goal: to innovate and challenge the norm.

Becoming a Heartist means embracing the essence of hospitality, fostering a nurturing environment where you can thrive, explore various roles, and pursue career growth opportunities within the hospitality sector globally.

We offer exclusive benefits tailored to the industry, along with significant recognition for your daily contributions. Every role at Accor provides a profound sense of purpose, creating memorable and impactful experiences for our guests, colleagues, and the planet.

Key Responsibilities
  1. Oversee the development and upkeep of the hotel's training library and manage resource acquisitions.
  2. Evaluate training requirements within the hotel and prioritize them for review by the Training Manager.
  3. Formulate annual training strategies for the hotel and compile monthly reports for the Training Manager.
  4. Collaborate with the Training Manager to coordinate training sessions.
  5. Ensure all staff receive proper orientation, job descriptions, and information on HR services.
  6. Attend on-the-job training sessions for both new and existing staff.
  7. Manage and evaluate the on-the-job training certification process for departmental trainers.
  8. Maintain training resources, procure materials, and manage supplies for the training office and courses.
  9. Ensure all necessary documentation is organized and archived appropriately.
  10. Coordinate training with selected suppliers for courses such as food hygiene and HACCP, handling logistics, invoicing, and equipment.
  11. Deliver training sessions ranging from basic to managerial levels, including customer service and interviewing skills.
  12. Monitor the hotel's training budget on a monthly basis.
  13. Assist in the recruitment and training of management and departmental trainees, interns, and work experience placements.
  14. Conduct interviews for interns, coordinate their placements, and meet with them regularly.
  15. Maintain training records for employees, supervisors, and management in the Human Resources & Training database.
  16. Review and recommend improvements to training policies, procedures, and practices.
  17. Participate in the development and implementation of programs aimed at ensuring employee safety and security.
  18. Stay informed on current and emerging trends in training and make relevant recommendations.
  19. Establish and nurture effective employee relations.
  20. Communicate and coordinate training initiatives with other department heads and trainers.
  21. Facilitate CAB Committee Meetings.
  22. Ensure all participants receive pre-course briefs and post-course evaluations.
  23. Issue certifications for attendees who complete corporate training programs.
  24. Keep the training notice board updated with current schedules and relevant information.
  25. Exemplify grooming and behavior standards, serving as a role model.
  26. Implement strategies to minimize waste and reduce environmental impact.
  27. Promote energy-saving practices within the facility.
  28. Fulfill responsibilities related to quality management and food safety systems.
  29. Perform additional duties as assigned by management.
Qualifications

Experience: Minimum of 2 years in a related role with an associate degree or 3 years with an undergraduate degree.

Language Skills: Proficient in English for report writing to meet international standards.

Training Background: Solid theoretical and practical foundation, with prior attendance in relevant courses and seminars.

Technical Skills: Proficient in MS Office applications.

Knowledge: Strong understanding of legislation and procedures relevant to the role, with the ability to manage and coordinate essential processes.