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Knowledge Management Specialist – Co-op Opportunity
3 months ago
Company Overview:
D2L is a leading cloud-based organization dedicated to revolutionizing education and shaping the Future of Work. We are at the forefront of a significant transformation in teaching and learning methodologies, providing innovative solutions that enhance the educational experience.
Role Summary:
As a Knowledge Management Specialist, you will collaborate closely with the Knowledge and Localization Team to create and manage multilingual content for our clientele. Your primary responsibilities will encompass:
- Producing instructional video tutorials in various languages.
- Conducting quality assurance assessments of product translations.
- Gathering multilingual product visuals for help documentation and release notes.
- Addressing client requirements for multilingual content effectively.
To excel in this role, you will need to swiftly adapt to new tools, technologies, and processes.
Key Responsibilities:
- Collaborate with the Knowledge Team to design how-to video tutorials.
- Work alongside the Localization Team to maintain the quality of product translations.
- Engage with the Knowledge and Localization Team to produce and disseminate multilingual content.
- Manage publishing queues to review and publish content generated by D2L colleagues.
Qualifications:
Essential:
- Demonstrated ability to work proactively and independently in a fast-paced environment.
- Strong problem-solving skills.
- Fluency in at least one language besides English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).
- Ability to independently fulfill all deliverables related to customer and D2L requirements in a timely and organized manner.
Preferred:
- Familiarity with GitHub for version control.
- Experience with MadCap Flare as a content management system.
- Background in technical writing, especially for software and process documentation.
- Experience with Canvas for creating instructional video tutorials.
Education Requirements:
- Currently enrolled in a university or college program with a co-op option.
- Completion of coursework in communication, technical writing, rhetoric, or related fields with a strong emphasis on persuasive writing is considered an asset.
Compensation:
The anticipated weekly salary range for this position is $725—$996 USD, determined by the candidate's relevant knowledge, skills, education, training, and experience.
Why D2L?
At D2L, we are committed to providing our employees with the resources to achieve their best work. Our benefits include:
- Meaningful work that transforms the educational landscape.
- Flexible work arrangements.
- Opportunities for learning and professional growth.
- Tuition reimbursement for continuing education.
- Paid time off for educational activities.
- Access to mental health services and financial planning.
- Retirement planning assistance.
- Paid volunteer days.
- Comprehensive benefits package.
- Home internet reimbursements.
- Employee referral incentives.
- Wellness reimbursement programs.
- Employee recognition initiatives.
- Social events and activities.
- Dog-friendly office environment.
D2L is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds. We value diversity of thought and experience, and we strive to reflect the rich array of cultures represented in our customer base.
