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Account Manager
2 months ago
We are seeking a highly skilled and experienced Account Manager to join our team at DEPT. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, while overseeing the delivery of integrated campaigns.
Key Responsibilities- Manage and draft client briefs, ensuring that all requirements are met and deadlines are met.
- Work closely with the Account Director to ensure that the team's capacity is utilized effectively and that client deadlines are met.
- Liaise with clients to clarify questions, manage expectations, and proactively communicate status updates or agency recommendations.
- Clearly and effectively distill and transfer client feedback to designers, copywriters, and other team members.
- Prioritize workloads for the team and escalate when necessary to ensure that client requirements are met.
- Maintain a full understanding of the client's business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs.
- Build excellent working relationships with key clients through regular meetings, video conference calls, planning sessions, briefing meetings, and participation in evaluation reviews.
- Ensure high standards are maintained and add value wherever possible.
- Ensure success criteria are met and projects are delivered to time and to budget.
- Maintain a good knowledge of all DEPT products and services and actively promote them to clients.
- Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively.
- Work with the team to determine and test creatives across client-owned channels.
- Experience delivering a broad range of multi-channel marketing communications, including digital and direct marketing.
- Extremely organized, with the ability to manage multiple projects simultaneously.
- Ambitious with the ability to think strategically and contribute something new to the agency.
- Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities.
- Highly motivated to learn, grow, and improve.
- Personable, approachable demeanor and motivating team player.
- Moderate understanding of production and interactive processes.
- Excellent oral and written communication skills.
- Superb planning and organization ability.
- Ability to manage and develop client and supplier relationships.
- Basic understanding of financials to effectively manage budgets.
DEPT is a global agency that specializes in creating emotive yet conversion-focused ideas, products, and campaigns at scale and speed. We are committed to making a positive impact on the planet and have been Climate Neutral and B Corporation certified since 2021.
We take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
