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Customer Service Representative

2 months ago

Powell River, Canada BMO Full time
About the Role

BMO is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional service to our customers and providing them with personalized financial solutions.

Key Responsibilities
  • Customer Service: Provide exceptional service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Financial Solutions: Identify customer needs and provide them with personalized financial solutions that meet their individual needs.
  • Collaboration: Work collaboratively with our team to achieve business objectives and deliver a seamless customer experience.
  • Problem-Solving: Analyze issues and determine next steps, escalating as required to ensure customer satisfaction.
  • Continuous Learning: Stay up-to-date with the latest financial products and services, as well as industry trends and developments.
Requirements
  • Experience: 1-2 years of relevant experience in a customer-facing role, preferably in the financial services industry.
  • Education: High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Knowledge: Basic knowledge of financial products and services, with a willingness to learn and develop expertise.
What We Offer
  • Competitive Salary: $49,500.00 per year, plus opportunities for bonuses and commissions.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, as well as a retirement savings plan.
  • Professional Development: Opportunities for training and development, including workshops, conferences, and online courses.