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Fast Food Restaurant Shift Leader

2 months ago


Mississauga, Ontario, Canada Subway Restaurant Full time
Job Summary

We are seeking a highly motivated and experienced Shift Manager to join our team at Subway Restaurant. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest standards of quality.

Key Responsibilities
  • Operational Management
    • Supervise and coordinate the activities of staff who prepare and portion food
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards
    • Train staff in job duties, sanitation, and safety procedures
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner
    • Ensure that customers receive exceptional service and that their needs are met
  • Financial Management
    • Prepare budget and cost estimates for food, labor, and other expenses
    • Monitor and control costs to ensure that they are within budget
  • Human Resources
    • Supervise and check the assembly of trays and delivery of food trolleys
    • Establish work schedules and ensure that staff are aware of their responsibilities
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in a fast food restaurant or related industry
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and under pressure
    • Basic security clearance
Working Conditions

The Shift Manager will work in a fast-paced environment with frequent interruptions. The position requires standing for extended periods and physical demands.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.