Current jobs related to Service Desk Team Lead - Toronto, Ontario - The Salvation Army Canada and Bermuda
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Key Responsibilities:Develop...
-
Hotel Front Desk Supervisor
6 days ago
Toronto, Ontario, Canada ClubLink Corporation ULC Full timeJob Title: Hotel Front Desk Supervisor - Team LeadJob Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.Key Responsibilities:Establish and...
-
Senior Director, Business Development, Agency Leader
2 months ago
Toronto, Ontario, Canada The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading global technology company that empowers brands to deliver a more insightful and relevant ad experience for consumers.Job SummaryWe are seeking a highly skilled Senior Director, Business Development, Agency to join our team. As a key member of our business development team, you will be responsible for driving...
-
Senior Director, Business Development, Agency Leader
2 months ago
Toronto, Ontario, Canada The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading global technology company that empowers brands to deliver a more insightful and relevant ad experience for consumers.Job SummaryWe are seeking a highly skilled Senior Director, Business Development, Agency to join our team. As a key member of our business development team, you will be responsible for driving...
-
Senior IT Service Desk Manager
7 days ago
Toronto, Ontario, Canada Norton Rose Fulbright Full timeJob Title: Senior IT Service Desk ManagerJob Summary:We are seeking a Senior IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will have a proven track record of managing IT service desks and will be responsible for ensuring that our team provides exceptional service to our clients.Key Responsibilities:Lead the IT Service...
-
Service Desk Analyst
3 weeks ago
Toronto, Ontario, Canada Harry Rosen Full timeService Desk Analyst - End User SupportHarry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada. We are seeking a highly skilled Service Desk Analyst to join our progressive journey towards Absolute Service.This is an exciting time in the history of our organization where the successful...
-
Service Desk Analyst
3 weeks ago
Toronto, Ontario, Canada Harry Rosen Full timeService Desk Analyst - End User SupportHarry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada. We are seeking a highly skilled Service Desk Analyst to join our progressive journey towards Absolute Service.This is an exciting time in the history of our organization where the successful...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Senior IT Service Desk Manager
3 weeks ago
Toronto, Ontario, Canada Norton Rose Fulbright Full timeJob Title: Senior IT Service Desk ManagerWe are seeking a highly skilled and experienced Senior IT Service Desk Manager to lead our IT Service Desk team. As a key member of our IT organization, you will be responsible for ensuring the delivery of high-quality IT services to our customers.Key Responsibilities:Lead and manage the IT Service Desk team to ensure...
-
Senior IT Service Desk Manager
4 weeks ago
Toronto, Ontario, Canada Norton Rose Fulbright Full timeJob Title: Senior IT Service Desk ManagerWe are seeking a highly skilled and experienced Senior IT Service Desk Manager to lead our IT Service Desk team. As a key member of our IT organization, you will be responsible for ensuring the delivery of high-quality IT services to our customers.Key Responsibilities:Lead and manage the IT Service Desk team to ensure...
-
Senior IT Service Desk Manager
1 month ago
Toronto, Ontario, Canada Norton Rose Fulbright Full timeJob Title: Senior IT Service Desk ManagerWe are seeking a highly skilled and experienced Senior IT Service Desk Manager to lead our IT Service Desk team. As a key member of our IT organization, you will be responsible for providing exceptional customer service to our users, resolving technical issues, and ensuring the smooth operation of our IT systems.Key...
-
Senior IT Service Desk Manager
1 month ago
Toronto, Ontario, Canada Norton Rose Fulbright Full timeJob Title: Senior IT Service Desk ManagerWe are seeking a highly skilled and experienced Senior IT Service Desk Manager to lead our IT Service Desk team. As a key member of our IT organization, you will be responsible for providing exceptional customer service to our users, resolving technical issues, and ensuring the smooth operation of our IT systems.Key...
-
Senior IT Service Desk Manager
3 weeks ago
Toronto, Ontario, Canada Norton Rose Fulbright Full timeJob Title: Senior IT Service Desk ManagerWe are seeking a highly skilled and experienced Senior IT Service Desk Manager to lead our IT Service Desk team. As a key member of our IT organization, you will be responsible for providing exceptional customer service to our users, resolving technical issues, and ensuring the smooth operation of our IT systems.Key...
-
Senior IT Service Desk Manager
3 weeks ago
Toronto, Ontario, Canada Norton Rose Fulbright Full timeJob Title: Senior IT Service Desk ManagerWe are seeking a highly skilled and experienced Senior IT Service Desk Manager to lead our IT Service Desk team. As a key member of our IT organization, you will be responsible for providing exceptional customer service to our users, resolving technical issues, and ensuring the smooth operation of our IT systems.Key...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Toronto, Ontario, Canada The Trade Desk Full timeTransforming Global Advertising with The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Our MissionWe strive...
-
Service Desk Analyst
4 weeks ago
Toronto, Ontario, Canada Harry Rosen Full timeService Desk Analyst - End User SupportHarry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada. We are seeking a highly skilled Service Desk Analyst to join our progressive journey towards Absolute Service.This is an exciting time in the history of our organization where the successful...
Service Desk Team Lead
2 months ago
The Salvation Army Canada and Bermuda is seeking a highly skilled Service Desk Team Lead to join our IT Operations team. As a key member of our team, you will be responsible for providing operational leadership to the Service Desk team, ensuring the quality of service is maintained, and driving continual improvement initiatives.
Key Responsibilities- Leadership and Management
- Full people management responsibilities, including recruitment, selection, onboarding, and performance management
- Provide coaching and training to Service Desk Analysts to ensure they have the necessary skills and knowledge to perform their duties
- Incident Management
- Full major incident responsibility, including identification, escalation, and timely follow-up
- Communicate with users and stakeholders to ensure they are informed and updated on the status of incidents
- Technical Support
- Guide Service Desk Technicians through technical troubleshooting and provide guidance on complex technical issues
- Maintain IT support documentation to ensure that knowledge is easily available and up-to-date
- Quality Management
- Perform ticket and call evaluations to ensure that service levels are met and quality standards are maintained
- Analyze team performance trends and provide recommendations to improve service delivery
- Service Level Management
- Monitor and manage service level agreements (SLAs) to ensure that they are met and exceeded
- Make recommendations to the team to improve service delivery and meet customer expectations
- Customer Satisfaction
- Oversee the customer satisfaction program to ensure that customer feedback is collected and acted upon
- Identify areas for improvement and implement changes to improve customer satisfaction
- 2-year diploma in a computer and technology field
- Certificate in ITIL Foundations v3 or v4 or working towards the certification
- Two or more years of supervisory experience leading a Service Desk or having a senior Service Desk role
- Knowledge of computer hardware and software, including multi-function devices
- Experience with a wide range of technical devices and applications
- Application support experience with Microsoft 365 required
- Working knowledge of ServiceNow
- Knowledge of Service Desk metrics and reporting
- Excellent written and verbal communication skills
- Proven analytical and problem-solving abilities
- Strong coaching and training skills
- A thoughtful leader with a proactive and positive attitude
- A dynamic and creative team of IT professionals
- Continuous learning and growth opportunities
- A chance to launch or grow your career with a stable and international not-for-profit organization
- A workplace that values diversity, equity, and inclusion
