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Pet Care Team Lead

2 months ago

Kingsville, Ontario, Canada PET VALU Full time

About Us:

Pet Valu is a leading retail operation in North America dedicated to providing families with food and supplies for their pets.

We are passionate about helping local pets in need and partner with local shelters, rescues, and charities for adoption events, in-store adoption, and pet food bank programs.

Job Overview:

As an Assistant Store Manager, you will lead a team of Pet Experts to deliver exceptional customer service and help pet owners find the right nutrition and solutions for their pets.

You will be part of a dynamic team that is dedicated to providing a world-class shopping experience for our customers.

Key Responsibilities:

  • Coach and develop your team to meet customer service standards and maintain a positive store environment.
  • Manage a team of employees, including recruiting, scheduling, training, and day-to-day assignment of tasks.
  • Ensure operational standards and procedures are followed by all staff.
  • Coordinate order placements, maintain inventory, and complete store audits and safety audits.
  • Coordinate efforts of store staff to achieve targeted business results.
  • Other duties and tasks as required.

Requirements:

  • Minimum of 2 years customer service and retail store management experience.
  • Enthusiasm for learning and growth in the pet care industry.
  • Possess an outgoing and friendly personality with strong customer service skills.
  • Ability to work as scheduled to meet attendance requirements, including weekends and evenings.
  • Ability to have reliable means of transportation to and from the store.
  • Working knowledge of POS systems.
  • Ability to lift 50lbs repetitively.
  • Industry experience an asset.