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Automotive Service Advisor
2 months ago
Total Auto Service is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Advise clients on advertising or sales promotion strategies to increase sales and revenue.
- Answer written and oral inquiries from customers, providing accurate and timely information.
- Address customer complaints or concerns in a professional and courteous manner.
- Arrange for billing and payment processing for services rendered.
- Explain the type and cost of services offered to customers, ensuring they understand their options.
- Issue receipts and other forms as necessary.
- Obtain and examine all relevant information to assess client feedback, enquiries, and complaints, providing meaningful information and services.
- Perform general office duties, including data entry and record-keeping.
- Receive payments from customers and process transactions.
The Service Advisor will work in a fast-paced environment, requiring strong attention to detail and the ability to work under pressure. The role involves repetitive tasks, walking, and standing for extended periods.
Personal Qualities:- Punctuality and reliability are essential for this role.
- Excellent oral and written communication skills are required to interact with customers and colleagues.
- Efficient interpersonal skills and a client-focused approach are necessary to provide exceptional service.
- Flexibility and adaptability are key to success in this role.
- Organized and dependable, with a strong work ethic.
- Ability to multitask and prioritize tasks effectively.
- Honesty and integrity are essential for building trust with customers and colleagues.
- Quick learner, with a willingness to develop new skills and knowledge.
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Life insurance
- Free parking available
- Parking available
English
Hours:40 to 44 hours per week
