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Licensed Funeral Services Director
3 months ago
The Funeral Services Director plays a pivotal role in guiding families through the delicate process of arranging funeral services. This position requires a compassionate approach while facilitating discussions with the bereaved, ensuring that all arrangements align with the family's wishes and comply with relevant regulations.
Key Responsibilities
Arrangement Consultation
- Initiates contact with the family of the deceased, demonstrating empathy and understanding while gathering essential information and scheduling meetings.
- May oversee the respectful transfer of the deceased, ensuring adherence to company protocols and updating records accordingly.
- Welcomes the family to the consultation space, leading discussions to assess their needs and preferences while promoting available services and products.
- Collaborates with Funeral Services Counselors to present options for cemetery properties and merchandise, ensuring clarity in pricing and contracts.
- Reviews and approves any modifications to service contracts and merchandise selections.
Service Direction
- Confirms all arrangements and serves as the Master of Ceremonies for visitations, funerals, or graveside services, maintaining a professional and caring demeanor.
- Conducts visual inspections of the deceased and service arrangements, ensuring compliance with family expectations and contractual obligations.
- Engages with families to fulfill their requests and identifies opportunities for pre-need service discussions.
Event Coordination
- Handles various event planning tasks, including resource allocation and the procurement of music, floral arrangements, and catering services.
- Creates memorial products and prepares the event space, ensuring a respectful and organized environment for attendees.
- May assist with various roles during events, including ushering and providing support to families.
- Represents the organization at community events to enhance visibility and promote services.
General Responsibilities
- Operates under general supervision, continually learning to apply professional licensure within the business context while ensuring compliance with all regulations.
- Proactively communicates with management regarding workload and seeks additional responsibilities when appropriate.
- Adapts to new processes and organizational changes while maintaining a focus on quality and compliance.
Qualifications
- Education: Graduate from an accredited mortuary science program.
- Licensure: Current Funeral Director license as mandated by provincial regulations.
- Experience: Previous experience in the funeral industry is preferred.
- Skills: Strong cognitive abilities, effective communication skills, and proficiency in relevant software applications.
- Work Environment: The role involves both indoor and outdoor activities across various weather conditions, requiring professional attire when interacting with families.
- Physical Requirements: Ability to perform manual tasks and lift weights up to 150 pounds.
- Flexibility: Availability for services outside of standard business hours is often necessary.
Compensation
- Hourly Rate: $36.05
