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Lead Service Coordinator

2 months ago

Edmonton, Alberta, Canada Edmonton Chamber of Voluntary Organizations Full time

About the Role:

The Lead Service Coordinator will play a key role in the Edmonton Chamber of Voluntary Organizations, working closely with the Assistant Director, Disability Services to administer service delivery related to ISPs, contracts, and Service Agreements. This individual will have a person-centered approach to their work while demonstrating proficiency in skills including problem-solving, decisiveness, time management, and conflict resolution.

Key Responsibilities:

  • Oversee service delivery of the Disability Services department and provide support for the completion and implementation of Individual Service Plans, service contracts, and Service Agreements.
  • Support Assistant Director with preparation of annual department budget(s) and ensure service delivery stays within approved budgets.
  • Assist in hiring, training, supervision, and evaluation of Service Coordinators and department direct service personnel.
  • Provide coaching and leadership to expand the capabilities of Service Coordinators and direct service personnel as required by the Assistant Director.
  • Support corrective and disciplinary action of department direct service personnel as required by the Assistant Director.
  • Work with Training and Development Coordinator regarding training for department direct service personnel.
  • Ensure service delivery meets contract requirements, compliance with Creating Excellence Together (CET) standards, and that department Policies & Procedures are followed; provide input for new/revised policies and procedures as required.
  • Determine additional supports and implementation to strive for continuous quality improvement in service delivery.
  • Support Service Coordinators in developing service proposal rationales and facilitate modification of service delivery when appropriate.
  • Develop and facilitate implementation of all documentation relating to service planning and reporting.
  • Support Assistant Director in overseeing the review of all incident reports, including approving follow-up action and communication.

Requirements:

  • Preferred post-secondary degree in Social Services.
  • Minimum of 5 years' experience with individuals who have physical and/or developmental disabilities.
  • Demonstrated 3 years supervisory experience managing a diverse team.
  • Extensive experience and knowledge in service planning.
  • Experience in group facilitation.
  • Effective problem-solving and crisis management skills.
  • Current Intervention Record Check and Criminal Record Check, with vulnerable sector.
  • Valid class 5 Alberta driver's license & abstract.
  • $2 million in professional liability Insurance (if applicable).

Working Conditions:

  • Able to provide a clear Criminal Record and Vulnerable Sector Check.
  • Able to provide a clear Youth Intervention Check.
  • Must carry a minimum of $1 Million in professional liability Insurance (if applicable).