Automotive Software Support Specialist
17 hours ago
Location: Moncton, New Brunswick, Canada
Language: Proficiency in Canadian French is required.
Salary: $40,000.00-$45,000.00 per year
Contract: 12 months
About the RoleAs a Bilingual Automotive Software and Technical Support Agent, you will provide direct assistance to dealerships with vehicle diagnostic software and hardware issues. You will work closely with Level 2 agents and departments like Engineering, Quality, and OTA to resolve complex issues.
Key Responsibilities- Offer support to dealerships on automotive software and hardware issues, focusing on specific vehicle modules and systems.
- Collaborate with Level 2 agents and departments to resolve complex issues.
- Respond to inquiries from dealers and technicians via phone, email, or the Global Technical Assistance Center (GTAC).
- Ensure accurate, timely solutions and smooth escalation or closure of requests.
- Review and validate Technical Service Requests (TSRs) to ensure all relevant data is correct.
- Bachelor's degree or equivalent experience.
- 1-2 years of experience in product support or technical assistance.
- Strong understanding of automotive hardware and software systems.
- Experience in customer service, handling complaints, and delivering excellent resolutions.
- Automotive experience (Mechanical or Software Diagnostics)
- Team player with strong communication and collaboration skills.
- Detail-oriented with excellent critical thinking and analytical skills.
- Proactive, organized, and able to work with minimal supervision.
At TMP Worldwide India Private Limited for HCL_Infra Canada, we are committed to driving the future of automotive technology with our expertise in product support.
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