Automotive Service Advisor

2 months ago

Dieppe, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

**Main Responsibilities and Tasks**:

- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.
- Performs other duties as required.

**Requirements**:

- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Valid driver's licence for province of employment.

**More about the position**:
**Potential Career Opportunities**
- Next levels: Service Manager and Parts Manager.

**Physical Demands and Working Conditions**
- Work environment involves occupational hazards associated with working in a garage
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Employment Verification

  • Service Advisor

    2 months ago

    Dieppe, Canada Mercedes-Benz Moncton Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Mercedes-Benz Moncton **is seeking a** Service Advisor **to join our team! As a **Service Advisor** with** Mercedes-Benz Moncton**, you will be the primary point...

  • Parts Advisor

    2 months ago

    Dieppe, Canada Acura of Moncton Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Acura of Moncton **is seeking an** Parts Advisor** to join our team! As a **Parts Advisor** with **Acura of Moncton**, you will play a crucial role in ensuring...

  • Automotive Parts Associate

    5 months ago

    Dieppe, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Automotive Service Technician

    1 month ago

    Dieppe, Canada BMWMINI Moncton Full time

    Join Our Team as a Licensed Automotive Service TechnicianWe are seeking a skilled and experienced Licensed Automotive Service Technician to join our team at BMW/MINI Moncton. As a key member of our team, you will be responsible for performing a variety of tasks related to vehicle maintenance and repair.Key Responsibilities:Perform routine maintenance tasks...

  • Automotive Service Technician

    1 month ago

    Dieppe, Canada BMWMINI Moncton Full time

    Join Our Team as a Licensed Automotive Service TechnicianWe are seeking a skilled and experienced Licensed Automotive Service Technician to join our team at BMW/MINI Moncton. As a key member of our team, you will be responsible for performing a variety of tasks related to vehicle maintenance and repair.Key Responsibilities:Perform routine maintenance tasks...

  • Automotive Service Technician

    1 month ago

    Dieppe, Canada BMWMINI Moncton Full time

    Join Our Team as a Licensed Automotive Service TechnicianWe are seeking a skilled and experienced Licensed Automotive Service Technician to join our team at BMW/MINI Moncton. As a key member of our team, you will be responsible for providing exceptional service and repair work on a variety of vehicles.About the RoleThis is a full-time position that requires...

  • Automotive Service Technician

    1 month ago

    Dieppe, Canada BMWMINI Moncton Full time

    Join Our Team as a Licensed Automotive Service TechnicianWe are seeking a skilled and experienced Licensed Automotive Service Technician to join our team at BMW/MINI Moncton. As a key member of our team, you will be responsible for providing exceptional service and repair work on a variety of vehicles.About the RoleThis is a full-time position that requires...

  • Automotive Service Technician

    1 week ago

    Dieppe, Canada Doctor Tires Full time

    Job Title: Automotive Service TechnicianAbout the Role:We are seeking a skilled Automotive Service Technician to join our team at Doctor Tires. As an Automotive Service Technician, you will be responsible for performing routine maintenance and repairs on vehicles.Key Responsibilities:Perform routine maintenance tasks such as oil changes, tire rotations, and...

  • Automotive Service Technician

    5 months ago

    Dieppe, Canada BMWMINI Moncton Full time

    The OpportunityBMW/MINI Moncton is looking to hire a Licensed Automotive Service Technician.We are looking for someone who has a great attitude, is dependable, and has a passion for the automotive industry. We value individuals who take pride in their work, show initiative, are driven to be successful, and enjoy being a part of a dynamic team.Hours of work...

  • Automotive Technician

    1 week ago

    Dieppe, Canada Doctor Tires Full time

    We're Doctor Tires, a leading provider of automotive services, and we're looking for a skilled Automotive Service Technician to join our team.About the Role:This is a permanent, full-time position that involves working 37.5 hours per week. As an Automotive Service Technician at Doctor Tires, you will be responsible for performing maintenance and repairs on...

  • Automotive Service Technician

    2 weeks ago

    Dieppe, Canada Doctor Tires Full time

    At Doctor Tires, we're looking for a skilled Automotive Service Technician to join our team. As a key member of our service department, you'll be responsible for performing routine maintenance and repairs on vehicles. This is a great opportunity to work with a variety of makes and models, and to develop your skills in a fast-paced and dynamic...

  • Powersports Service Advisor

    2 months ago

    Dieppe, Canada Rallye Motoplex & Marine Full time

    If the idea of working every day in the fun world of powersports excites you then this is the spot for you! Our service department is looking to add an advisor to better server our customer. Rallye Motoplex & Marine currently represents 22 Brands, BMW Motorrad, CFMOTO, Ducati, Four Winns, G3 Boats, Hisun, Indian Motorcycle, Kawasaki, MasterCraft, Mercury,...

  • Automotive Service Technician

    2 weeks ago

    Dieppe, Canada Doctor Tires Full time

    Job Summary: We are seeking an experienced Automotive Service Technician to join our team at Doctor Tires. As a key member of our service team, you will be responsible for performing routine maintenance and repairs on vehicles, ensuring they are safe and running efficiently.Key Responsibilities:Perform routine maintenance tasks, such as oil changes and tire...

  • Bilingual Insurance Advisor

    2 weeks ago

    Dieppe, Canada TD Insurance Direct Agency Inc. Agence Directe TD Assurance Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Insurance Advisor to join our team at TD Insurance Direct Agency Inc. / Agence Directe TD Assurance Inc. As a Bilingual Insurance Advisor, you will be responsible for providing exceptional customer service to our clients, answering their insurance-related inquiries, and helping them...

  • Bilingual Insurance Advisor

    2 weeks ago

    Dieppe, Canada TD Insurance Direct Agency Inc. Agence Directe TD Assurance Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Insurance Advisor to join our team at TD Insurance Direct Agency Inc. / Agence Directe TD Assurance Inc. As a Bilingual Insurance Advisor, you will be responsible for providing exceptional customer service to our clients, answering their insurance-related inquiries, and helping them...

  • Automotive Sales Consultant

    1 month ago

    Dieppe, Canada Volkswagen Moncton Full time

    **The Opportunity**: **Volkswagen Moncton** is looking for an **Automotive Sales Consultant** to sell new and pre-owned vehicles. We are looking for someone who is self-motivated and can deliver an exceptional customer service experience! - **We offer a guaranteed income during your training period.**_ **Work With Us**: Volkswagen is committed to investing...

  • Automotive Service Technician

    2 weeks ago

    Dieppe, Canada Doctor Tires Full time

    At Doctor Tires, we are seeking an Automotive Service Technician to join our team. The ideal candidate will have an Other trades certificate or diploma and less than 7 months of experience in the field. This is a Green job that involves duties and responsibilities leading to positive environmental outcomes. The role also offers Health benefits, including a...

  • Motorcycle Service Technician

    5 months ago

    Dieppe, Canada Motorrad Dealer Technician Opportunities Full time

    Company Description Rallye Motoplex is a top quality Motorrad Dealership that is growing and looking for talented and motivated Motorcycle Service Technicians, from Entry Level to Experienced to work with. Motorrad Service Technicians are passionate about customer service, take pride in their work, and enjoy being part of a winning team that cares about...

  • Motorcycle Service Technician

    5 months ago

    Dieppe, Canada Motorrad Dealer Technician Opportunities Full time

    Company Description Rallye Motoplex is a top quality Motorrad Dealership that is growing and looking for talented and motivated Motorcycle Service Technicians, from Entry Level to Experienced to work with. Motorrad Service Technicians are passionate about customer service, take pride in their work, and enjoy being part of a winning team that cares about...

  • Bilingual Insurance Advisor

    1 week ago

    Dieppe, Canada TD Insurance Direct Agency Inc. Agence Directe TD Assurance Inc. Full time

    About the RoleWe are seeking a highly skilled and bilingual Insurance Advisor to join our team at TD Insurance Direct Agency Inc. / Agence Directe TD Assurance Inc. As an Insurance Advisor, you will be responsible for providing exceptional customer service to our clients, answering their insurance-related inquiries, and helping them find the right solutions...