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Technology Business Analyst
2 months ago
Company: Co-operators
Department: IT
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
The Opportunity:
At Co-operators, we are a prominent Canadian financial services co-operative dedicated to fostering a sustainable and resilient society. Our team plays a crucial role in realizing this vision, which is why we prioritize our employees, ensuring a robust culture and ample development opportunities that empower our team to excel and fulfill our mission. You will collaborate with individuals who are deeply committed to our clients and communities.
Our Information Technology division aims to lead in leveraging technology to enhance business strategies. We bridge concepts with solutions to generate value and efficiency for our clients, staff, and communities. Our achievements stem from our talented and diverse team, who are driven by excellence, innovation, and agility.
The Business Analyst is tasked with defining technology requirements, conducting analyses, and engaging stakeholders for project requests and enhancements. This position also offers portfolio support, aids in prioritization processes, and generates strategic partner reports to bolster collaboration across teams, budget planning, monthly reporting, and capacity tracking.
How You Will Create Impact:
- Assist in developing business cases to prioritize initiatives and fulfill project requirements, while providing follow-up analyses to support benefit realization.
- Collaborate with stakeholders across Business and Technology teams for effective prioritization and coordinated project planning. Provide work estimates to meet implementation goals.
- Facilitate user sessions to gather and document business requirements (regulatory, functional, and non-functional) and address business process challenges (ensuring necessary certification and audit controls are met). Identify solutions and/or propose alternatives to meet requirements. Escalate issues to ensure resolution.
- Create business process/workflow models and contribute to the development of data models.
- Develop and/or update user documentation, training materials, system specifications, and other internal/external communications.
- Provide application training for business users on new and/or existing systems.
- Offer application support for the installation, testing, data conversion, implementation, and ongoing maintenance of systems.
- Identify and recommend enhancements to existing systems, procedures, forms, and workflows.
How You Will Succeed:
- You possess an innovative mindset aimed at improving operational efficiencies and the ability to influence change, with a primary focus on client needs.
- You utilize critical thinking skills to identify assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
- You have strong communication skills to convey messages clearly and explore diverse perspectives.
- You build trusting relationships and provide guidance to support the development of colleagues.
To Join Our Team:
- A minimum of three years of relevant business/systems experience.
- At least two years of experience in a Business Analyst role (including practical testing, requirement gathering, and facilitation/presentation experience).
- Strong business/systems knowledge and understanding of applications, procedures, and workflows.
- Proven knowledge of testing methodologies, principles, and the System Development Life Cycle (SDLC), with the capability to lead small testing initiatives.
What You Need to Know:
- Occasional travel may be required.
- This role involves detail-oriented work that necessitates a moderate degree of mental concentration for extended periods.
What's in it for You?
- Opportunities for training and development to advance your career.
- Flexible work options and paid time off to support personal and family needs.
- A holistic approach to well-being, including physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to contribute to your community.
- In addition to a competitive salary and incentive programs, eligible employees benefit from a comprehensive total rewards package, including group retirement savings plans, pension and benefits (health and wellness, dental, disability, and life coverage), mental health support, and an employee assistance program.
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