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Shift Team Lead

2 months ago

Québec, Quebec, Canada Tim Hortons Full time
Job Summary

We are seeking a skilled Shift Team Lead to join our team at Tim Hortons. As a Shift Team Lead, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, as well as training staff in job duties, sanitation, and safety procedures.

Key Responsibilities
  • Supervise and Coordinate Staff: Oversee the daily activities of staff members, ensuring that food and service meet quality control standards.
  • Train and Develop Staff: Provide training and guidance to staff members on job duties, sanitation, and safety procedures.
  • Quality Control: Ensure that food and service meet quality control standards, addressing any issues or concerns that may arise.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner.
  • Work Environment: Work in a fast-paced environment, standing for extended periods, and maintaining a high level of energy and productivity.
Requirements
  • Education: No degree, certificate, or diploma is required, but experience is an asset.
  • Work Setting: This role is based in a fast-food outlet or concession.
  • Supervision: The successful candidate will supervise 5-10 people.
  • Work Conditions and Physical Capabilities: The role requires standing for extended periods and working in a fast-paced environment.
  • Personal Suitability: The ideal candidate will possess excellent oral communication skills, be a team player, and have flexibility in their work schedule.