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Hospitality Operations Manager

2 months ago

Edmonton, Alberta, Canada Lighthouse Hospitality Management Inc. Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Lighthouse Hospitality Management Inc. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality.

Key Responsibilities
  • Coordinate activities with other work units or departments to ensure seamless operations
  • Establish and maintain work schedules and procedures to optimize productivity
  • Perform same duties as workers supervised to stay connected with team members
  • Prepare and submit reports to management on key performance indicators
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs to ensure their comfort and satisfaction
  • Coordinate, assign, and review work to ensure timely completion and high quality
  • Hire and train staff in job duties, safety procedures, and company policies to ensure a skilled and motivated team
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
  • Requisition materials and supplies to ensure adequate inventory levels
Supervision

You will be responsible for supervising a team of 5-10 people, providing guidance, support, and coaching to ensure their success.

Support for Diversity and Inclusion
  • Provide awareness training to employees to create a welcoming work environment for persons with disabilities
  • Support newcomers and/or refugees with foreign credential recognition and provide diversity and cross-cultural training to create a welcoming work environment
  • Provide awareness training to employees to create a welcoming work environment for youth, Veterans, Indigenous people, and visible minorities
Work Environment

This is a permanent position with a 30-44 hour workweek. The work language is English.