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Customer Support Analyst

3 months ago

Markham, Ontario, Canada Jonas Construction Software Full time
Position Overview:

At Jonas Software – Construction Division, we are on the lookout for a motivated individual eager to immerse themselves in our operations and those of our clients. This role begins as a Customer Support Analyst within our Software Support Team, focusing on the Construction sector.

Key Responsibilities:
  • Uphold and enhance a professional, service-oriented image of the company among clients.
  • Assist in the testing and quality assurance of our construction software products.
  • Utilize your experience in accounting-related applications, particularly within the Construction, Service, or similar industries.
  • Provide exceptional customer service, ideally with a background in the software sector.
  • Demonstrate excellent proficiency in both spoken and written English.
About Jonas Software:

Jonas Software stands as a premier provider of enterprise management software solutions across various sectors, including Construction, Foodservice, and Education. Our organization comprises over 65 distinct brands, each recognized as leaders in their respective fields.

Our vision is to emerge as the globally recognized brand leader in these vertical markets, acknowledged by clients and industry stakeholders as the trusted provider of 'Software for Life.' We aim to be ambassadors for technology, product innovation, quality, and customer service.

With a clientele of over 60,000 customers worldwide across more than 30 countries, Jonas employs a diverse team of over 2,000 skilled professionals, blending industry expertise with technological proficiency.

Jonas is a wholly-owned subsidiary of Constellation Software Inc., a Toronto-based company listed on the S&P/TSX 60.