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Director, Operations
2 months ago
We are seeking a highly skilled and experienced Director, Operations to join our team at hcma. As a key member of our leadership team, you will play a critical role in the effective management of our business operations.
Key Responsibilities- Leadership and Management: Provide strategic leadership and direction to our operations team, ensuring the successful implementation of our business strategies.
- Operational Excellence: Develop and implement operational systems and processes that drive efficiency, productivity, and quality across our organization.
- Change Management: Lead the implementation of change management initiatives, ensuring a smooth transition to new systems and processes.
- Communication and Collaboration: Foster strong relationships with our Principals, staff, and external partners, ensuring effective communication and collaboration across the organization.
- Technology and Infrastructure: Oversee the adoption and maintenance of necessary technology and infrastructure to support our service delivery, including systems that optimize operational efficiency and drive innovation.
- Risk Management: Provide legal oversight and risk management, including contract management, insurance management, and other related responsibilities.
- Strategic Planning: Work closely with our Managing Principal and Head of Strategy to operationalize big-picture ideas and align operational strategies with financial objectives and profit targets.
- People-Focused Initiatives: Develop and implement people-focused initiatives, including employee engagement strategies, workforce planning, and talent development, in collaboration with our Director, Human Resources.
- Project Management: Help develop and improve project management processes and workflow efficiency, in collaboration with our Director, Architectural Services.
- Client Feedback: Implement systems to understand client needs, expectations, and feedback, and help integrate client feedback into service delivery strategies, working with our marketing, business development, and service delivery leads.
- Experience: 10+ years' experience in business operations, firm management, project delivery, or a related field.
- Education: A bachelor's degree in business administration, management, operations, or a related field.
- Skills: A demonstrated track record of successfully implementing strategy operational concepts to improve design, project quality, and financial performance, as well as experience managing teams and helping people with diverse skillsets and backgrounds thrive.
