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Public Affairs Manager

2 months ago

Toronto, Ontario, Canada Healthcare of Ontario Pension Plan Full time
Job Summary

As a Public Affairs Manager at the Healthcare of Ontario Pension Plan, you will play a critical role in supporting the daily activities and planning of the Brand and Reputation Risk Program. This position is responsible for day-to-day issues management as well as managing opportunities presented to the organization focused on supporting the protection and promotion of HOOPP's vision, brand, and reputation.

Key Responsibilities
  • Supports the public affairs and issues management plan that is outlined by HOOPP's Brand and Reputation Risk Program.
  • Supports and collaborates on an ongoing program of issues monitoring, analysis, and reporting with a focus on the public affairs landscape and its impact on HOOPP's brand and reputation.
  • Supports the management of proactive and reactive HOOPP public engagements with a focus on telling HOOPP's story to further the organization's brand and reputation as well as increase our internal public affairs profile.
  • Advises on and prepares responses, in collaboration with M&C to advocacy group campaigns and other public forums that may have a reputational impact on HOOPP.
  • Supports the Director in the creation of issue notes, reputation risk assessments, and reports for the Executive and Board.
  • Supports the analysis and recommendation on action for speaking engagements, sponsorship, and endorsement opportunities that showcase or involve HOOPP leaders or highlight the brand.
  • Supports the Director in the planning of HOOPP's regulatory filing process in collaboration with the Media Relations Advisor and the Sustainable Investing team.
  • Where necessary, acts as a contributor to issues and reputation management strategies. These issues may have a focus on HOOPP as an investment fund or plan administrator, including HOOPP's approach to responsible investing or the value proposition associated with pension contributions and related benefits.
  • Supports the identification, analysis, reporting, and plans to mitigate reputation risks and realize reputation opportunities based on the latest best practices in issues management and public affairs.
  • Supports HOOPP's crisis communications plan and works in partnership with our corporate communications team.
  • Supports the planning and execution of HOOPP's Crisis Response Team table-top exercises.
  • Contributes to the development of strategies for specific issues management as well as the preparation of related content for internal and external audiences.
  • Contributes to communication materials that convey the corporate narrative in alignment with the Brand Strategy. These may include key message documents, presentations, speeches, and reports.
  • Works effectively and builds trusted relationships across the organization as well as with external partners such as Settlors, pension sector stakeholders including associations, peer plans, and external consultants.
  • Supports the Media Relations Advisor in providing advice on active media, proof-reading daily news reporting, and acting as a backup as needed.
  • Supports the maintenance and updating of the Corporate Operations and Strategy policies (Media and External Communications and Sponsorship and Endorsement).
Requirements
  • Experience in proactive and reactive issues management and crisis communications with an ability to respond rapidly and mobilize external and internal support.
  • Some background in reputation risk management an asset.
  • Advanced verbal and written communication skills.
  • Experience managing brand and reputation plans, reputation risk assessments, and messaging.
  • Experience managing brand and reputation in response to public advocacy campaigns.
  • A general understanding of the value of corporate and strategic communications.
  • Proven experience developing and maintaining strong relationships with internal and external stakeholders.
  • Excellent interpersonal and collaboration skills.
  • Ability to work in a fast-paced, deadline-oriented environment, with a demonstrated sense of urgency.
  • Demonstrated ability to manage numerous conflicting priorities, and to consistently meet deadlines under pressure.
  • Flexible approach to work and positive attitude.
  • A team player who will build and maintain a positive work environment and manage themselves effectively through times of change or crisis.
  • Demonstrated ability to anticipate needs and requirements, working through actions that garner results.
  • Strategic thinker with the ability to express ideas in a clear, well-organized manner.
  • Prior pension and/or financial industry knowledge an asset.
  • Undergraduate degree
  • Minimum of 5 years proven experience in public affairs: issues, brand, and reputation management, crisis communications, and stakeholder relations.