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Bilingual Field Service Engineer

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Toronto, Ontario, Canada Thermo Fisher Scientific Full time
About the Role

We are seeking a highly skilled and bilingual Field Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our specialty diagnostics division, you will play a critical role in enhancing the diagnosis and management of blood cancers and immune system disorders.

Key Responsibilities
  • Install, maintain, and repair hospital and laboratory instruments in an assigned territory.
  • Provide technical support to customers through phone, email, and in-person interactions.
  • Meet key quality and performance indicators based on established metrics.
  • Ensure customer inquiries and requests are responded to within service level agreements.
  • Upgrade and update instrument hardware or software as per company strategic plans.
  • Assist in the creation, editing, and modification of Service Training manuals, Field Service Bulletins, and SOPs.
  • Document calls and complaints in required software.
  • Provide training for customers and Technical Service staff.
  • Work with service management to recommend the level of service parts in trunk stocks.
  • Recommend tactics to increase efficiency and improve quality of field engineering service and support.
  • Manage customer satisfaction surveys and implement continuous improvement actions.
  • Maintain open communication cross-departmentally to share market feedback.
  • Actively participate in Technical Service, Sales/Marketing, and/or corporate initiatives.
  • Maintain product knowledge and skill, attending training courses as required.
Requirements
  • Bilingual in French.
  • 4 years' experience in a technical service role in the electrical field or with electronic systems.
  • At least 2 years' experience as a field service engineer in support of laboratory, hospital, or medical instrumentation.
  • Equivalent experience in electronics, engineering, physics, or related field of study preferred.
  • Up to 75% travel, including weekends as needed in Canada, occasional international travel to other company locations for training or meetings.
  • Valid Passport and good driving record required.
What We Offer

At Thermo Fisher Scientific, we offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Join our innovative and forward-thinking organization to accelerate your career and development prospects. Experience an exciting company culture that stands for integrity, intensity, involvement, and innovation.